Shipping Policy
We proudly deliver across all seven Emirates.
| Delivery Area | Delivery Time |
|---|---|
| Dubai, Sharjah, Abu Dhabi | Next-day delivery |
| Other Emirates (Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain) | 2 business days |
Shipping Fees
- Orders above AED 100: Free shipping
- Orders AED 100 and below: Flat shipping fee of AED 10
Delivery times are calculated from the day your order is confirmed and dispatched. Delivery estimates may vary slightly during public holidays or high-demand periods (e.g. sale events), and we’ll notify you if there’s a delay.
Return Policy
We want you to love what you order. If something isn’t right, you can return it within 7 days of delivery, subject to the conditions below.
General Conditions
- Returns must be requested within 7 days of the delivery date.
- Items must be returned with all original packaging, labels, and accessories included.
- Proof of purchase (order number or receipt) is required.
- Return shipping costs are the customer’s responsibility, unless the item arrived damaged, defective, or incorrect (in which case we cover the cost).
- Refunds are issued via your choice of the original payment method or store credit, once the returned item has been received and inspected.
Return Eligibility by Product Type
Because we sell cosmetics, skincare, and personal care items, hygiene rules apply to protect all our customers. Here’s how it breaks down for our product range:
✅ Returnable — if unopened, unused, and sealed in original packaging This covers the majority of our skincare, haircare, and body care range, including:
- Soaps and cleansing bars
- Shampoos, hair masks, and hair oils
- Facial and body oils, serums, and toners
- Body butters, creams, and moisturisers
- Clay masks, powders, and exfoliating scrubs
- Deodorant sticks
Once the seal is broken or the product has been used, these items cannot be returned, for hygiene reasons.
❌ Not returnable/final sale (hygiene-sensitive items) Due to their close personal and intimate use, the following are final sale and cannot be returned or exchanged, even if unopened:
- Intimate washes and feminine hygiene cleansers
- Bikini/intimate area creams, butters, and brightening treatments
- Personal freshener sprays and mists
✅ Freely returnable within 7 days (opened or unopened) Since these items are not applied to the skin, normal return rules apply regardless of whether the packaging has been opened:
- Dried flowers, botanicals, and craft/potpourri items (rose buds, calendula, lavender, etc.)
- Bakhoor, oud wood chips, and incense pearls/tablets
- Frankincense and other natural resins
- Jericho Rose (Hajarat Mariam) and other decorative/cultural items
- Clay pots and decorative containers (unless the beauty powder inside has been opened/used, in which case the hygiene rule above applies to the powder itself)
If you’re ever unsure whether your item qualifies for return, just reach out to us with your order number and we’ll confirm before you send anything back.
How to Start a Return
- Contact our support team with your order number and reason for return within 7 days of delivery.
- We’ll confirm eligibility and share the return address.
- Pack the item securely with all original packaging and send it back at your own cost (unless the item was damaged, defective, or incorrect).
- Once received and inspected, we’ll process your refund to your chosen method within [X business days — please confirm your processing time].
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos of the product and packaging. We’ll arrange a free return and send a replacement or full refund, your choice — no return shipping cost to you.
This policy applies to all orders placed through [store name/website]. For any questions, please contact us